http://www.richardwhall.com/2009/01/customer-service-dead/ It will get better! Thu, 15 Jul 2010 10:36:27 -0600 http://wordpress.org/?v=2.8 hourly 1 http://www.richardwhall.com/2009/01/customer-service-dead/comment-page-1/#comment-6 Matthew West Tue, 27 Jan 2009 15:51:10 +0000 http://www.richardwhall.com/?p=42#comment-6 Dell has transformed their customer service operation into a best-in-class example as a direct result of the "Dell Hell" situation they went through a few years ago. They've really learned a lot and are doing some great things. Dell has transformed their customer service operation into a best-in-class example as a direct result of the “Dell Hell” situation they went through a few years ago. They’ve really learned a lot and are doing some great things.

]]> http://www.richardwhall.com/2009/01/customer-service-dead/comment-page-1/#comment-5 Gary Hall Mon, 26 Jan 2009 01:23:13 +0000 http://www.richardwhall.com/?p=42#comment-5 Rich, That's good news. I think the phone interactive customer service may have been different (ie. slower). It seems more and more places are going to the live chat and even "email the problem". Glad you got a good response. See you Tuesday. Gary Rich,
That’s good news. I think the phone interactive customer service may have been different (ie. slower). It seems more and more places are going to the live chat and even “email the problem”. Glad you got a good response. See you Tuesday.
Gary

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