Customer Service Dead?
Believe it or not, I just had a great experience with customer service. What’s even more interesting is that it was on live chat. Who you may ask actually had great customer service? Why DELL did. We received a new XPS 420 Vista with 23″ flat panel for Christmas. As I was putting the system together I noticed that the monitor was not equipped to accept the clip on speaker set power connection. I kept looking for the power adapter in the box to no avail. Must have power for the speakers. So, I jumped on the DELL website and looked around for “power supplies” for a little while with no luck. Decided to try the Live Chat on the Support tab. I got immediate connection and within 15 minuets of starting the chat I had complete resolution. DELL will be sending me a new speaker set (with power adapter) and return shipment of the old one via FedEx. I couldn’t be more happy. Is customer service dead? From what I just experienced, I don’t think it’s dead. Is this typical? Will It happen again? I hope so on both accounts.
