http://www.richardwhall.com It will get better! Sun, 13 Sep 2009 19:53:21 +0000 http://wordpress.org/?v=2.8 en hourly 1 http://www.richardwhall.com http://www.richardwhall.com/images/RHECfavicon.ico http://www.richardwhall.com/2009/01/customer-service-dead/ http://www.richardwhall.com/2009/01/customer-service-dead/#comments Sun, 25 Jan 2009 05:05:39 +0000 admin http://www.richardwhall.com/?p=42 Believe it or not, I just had a great experience with customer service.  What’s even more interesting is that it was on live chat.  Who you may ask actually had great customer service? Why DELL did.  We received a new XPS 420 Vista with 23″ flat panel for Christmas.  As I was putting the system together I noticed that the monitor was not equipped to accept the clip on speaker set power connection.  I kept looking for the power adapter in the box to no avail.  Must have power for the speakers.  So, I jumped on the DELL website and looked around for “power supplies” for a little while with no luck.  Decided to try the Live Chat on the Support tab.  I got immediate connection  and within 15 minuets of starting the chat I had complete resolution.  DELL will be sending me a new speaker set (with power adapter) and return shipment of the old one via FedEx.  I couldn’t be more happy.  Is customer service dead? From what I just experienced, I don’t think it’s dead.  Is this typical?  Will It happen again?    I hope so on both accounts.

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